Shipping & Delivery

Our standard delivery window is 4-7 working days.

While we strive for fast delivery, THE TIMEPIECE is not responsible for delays caused by courier logistics, weather conditions, or other transit-related issues. We kindly request your patience in such situations, as these delays are beyond our control.

Replacement Policy (360° Unboxing Video Rule)

We offer a replacement only if the product is damaged, you receive the wrong color, or you receive the wrong item due to an error on our part.

To be eligible for a replacement, you must provide a single continuous 360° unboxing video.

The video must:

• Start before opening the parcel.
• Clearly show all sides of the sealed package.
• Record the complete unboxing process without interruption.
• Clearly show every angle of the received product.

Important: Any edited or cut video will be automatically rejected.

Reporting Window

Any complaint regarding damaged or incorrect products must be reported within 24 hours of the delivery time recorded by the courier. Complaints received after 24 hours will not be entertained.

Sizing Issues

Customer Error: We do not offer returns or replacements if the customer orders the wrong size. Please refer to our size chart carefully before placing your order.

Size Exchange: Size exchange is available only if the requested size is in stock, and the customer is responsible for two-way shipping charges.

Our Error: If we send a size different from the one you ordered, we will replace it free of charge, subject to the 360° unboxing video requirement.

Return and Refund Policy

At THE TIMEPIECE, all products are sold under a No Return & No Refund policy. All sales are final once an order is placed.

However, selected products may be eligible for Cash on Delivery (COD). If applicable, this will be clearly stated on the product page.

If a product does not explicitly mention that COD is available, standard prepaid payment applies.

Contact Us

If you have any questions regarding your order or these policies, please contact us through our official WhatsApp or Instagram account.

Thank you for choosing THE TIMEPIECE.